Frequently Asked Questions
Most questions about Gaku are answered below. Please check the FAQs before contacting support.
About Gaku & Learning Materials
1. Who creates the learning materials?
All learning materials are created by a qualified Japanese teacher with professional training and teaching experience. The materials are carefully designed based on common challenges learners face, effective learning methods, and real classroom experience. They also include content that has been used in actual lessons and fun materials that learners have enjoyed.
2. What level of learners is this website for?
Gaku is designed for learners from beginner to advanced levels who want to improve their Japanese skills. In terms of JLPT levels, it is especially recommended for learners from N5 to N3, but we also provide reading materials and learning content for N2 and N1 learners.
3. What makes Gaku different from other Japanese learning websites?
Gaku is an all-in-one Japanese learning platform created from the experience of both a Japanese teacher and Japanese learners. It combines various learning tools, including reading materials, flashcards, quizzes, and practice activities, allowing you to study Japanese from different perspectives. We also incorporate Japanese culture and atmosphere into our design and content to create a learning environment that you will want to visit every day. Our goal is to help you improve your Japanese in a fun, effective, and sustainable way.
4. Is audio available?
Yes. Audio is available for all Textbooks lessons. Free members can listen to some audio samples, and Premium members can access all available audio content. The audio uses natural Japanese pronunciation, and playback speed can also be adjusted.
5. Will new content be added in the future?
Yes. We will continue adding new reading materials and learning content. We will gradually expand the website so that annual plan members can enjoy new content throughout their one-year membership.
6. Is there a free version?
Yes. Some content is available for free. In Textbooks, Lessons 1–10 are available for free, including the lesson texts and audio. In Stories, some reading materials are also available as free samples. Any content labeled “Free” can be enjoyed without a Premium membership.
7. Can I use Gaku for self-study?
Yes. You can study anytime and anywhere at your own pace. Gaku can be used both as a supplement for reviewing lessons and as support for independent self-study.
8. Does Gaku use Minna no Nihongo?
Gaku’s textbooks are created based on the grammar and vocabulary progression of Minna no Nihongo. Each lesson follows the progression of Minna no Nihongo, making Gaku useful as a supplementary learning resource for students using the textbook. We have also confirmed the use of the materials with 3A Corporation, the publisher of Minna no Nihongo.
Account & Login
9. I forgot my password. What should I do?
If you forget your password, click the “Forgot your password?” link on the login page. A password reset link will be sent to your registered email address. Please create a new password using the link before it expires. If you can log in to your account, you can also change your password anytime from My Page. If you do not receive the email, please check your spam or junk folder.
10. I am not receiving emails. What should I do?
Please check the following: Make sure the email is not in your spam or junk folder. Check that your registered email address is correct. Wait a few minutes and try again. If you still do not receive emails, please try using another email address (such as Gmail). If the issue continues, please contact our support team.
11. Can I change my email address?
Yes. You can change your email address from My Page. After entering your new email address, a confirmation link will be sent to the new address. Click the link and enter your password to complete the change. If you do not receive the confirmation email, please check your spam or junk folder.
12. I cannot log in on another device. What should I do?
Your account can only be used on one device at a time. If you are currently logged in on another device, please log out first and then try logging in again.
13. How can I delete my account?
Before deleting your account, please cancel your subscription first. ※ If you delete your account without canceling your subscription, charges may continue. You can delete your account from My Page.
Subscription & Plans
14. What can I do with a subscription?
With a subscription, you can access all Premium content on Gaku. You can enjoy a wide range of learning materials, including reading materials, audio, JLPT preparation, vocabulary, kanji, grammar practice, and content about Japanese culture and conversation. You can study at your own pace and improve your overall Japanese skills.
15. When does my subscription start?
Your subscription starts when your purchase is completed. Monthly plan: You can use the service for one month from the purchase date. Annual plan: You can use the service for one year from the purchase date. The expiration date is managed based on the calendar date of your subscription start date, not by hours. Example (Monthly plan): Start date: July 5, 2026 End date: August 5, 2026
16. Can I cancel my subscription?
Yes. You can cancel your subscription anytime from My Page. Canceling your subscription will not delete your account. You can continue using Premium content until the end of your current subscription period. After the subscription period ends, access to Premium content will be stopped.
17. When should I cancel my subscription?
Please complete your cancellation at least 24 hours before your next renewal date. If you cancel after this deadline, you may be charged for the next billing cycle. You can check your renewal date from My Page. We recommend canceling with enough time before the renewal date.
18. What happens if I cancel my monthly plan?
You can cancel your monthly plan at any time. However, you can continue using the service until the end of the period you have already paid for. Please note that payments already made are non-refundable.
19. What happens if I cancel my annual plan?
You can cancel your annual plan at any time. However, your Premium membership remains active until the end of your paid subscription period. For your first purchase only, you can request a refund within 7 days of purchase. If you would like a refund, please contact us at: info@gakuhappy-reading.com within 7 days of your purchase. ※ Refund requests cannot be accepted after 7 days.
20. Why can I still use Premium content after canceling?
Even after canceling, you can continue using Premium content until the end of your paid subscription period. This is because your subscription period has not ended yet. Once your subscription period ends, access to Premium content will automatically stop. Free content will remain available after your Premium membership ends. If you can still access Premium content after your subscription period has ended, please contact our support team.
21. Can I change my plan?
You can change from a monthly plan to an annual plan. You cannot change from an annual plan to a monthly plan during your current subscription period. You can change your plan after your current subscription ends. If you would like to change your plan, please cancel your current subscription and purchase your preferred plan.
22. Does my subscription renew automatically?
Yes. Your subscription will automatically renew unless you cancel it before your renewal date. Monthly plans renew every month, and annual plans renew every year. You can check your renewal date from My Page.
23. Can businesses or educational institutions use Gaku?
Gaku subscriptions are currently for individual use only. If you would like to use Gaku’s content for schools, companies, educational institutions, apps, or other online services, a separate license agreement is required. Please contact us at: info@gakuhappy-reading.com for more information.
Payment
24. What payment methods are available?
Currently, we only accept credit card payments. We plan to add additional payment methods in the future.
25. What should I do if I have a problem with my subscription or payment?
If you have any issues with your subscription or payment, please contact us through the “Subscription & Payment Support” section on My Page. Before contacting support, please check the FAQ first, as it may help you find a quick solution.
Still have questions?
info@gakuhappy-reading.comCopy the address and use your preferred email app.